Find answers about ENLUME ready-stock products, sample orders, small wholesale purchasing, bulk sourcing, OEM/ODM development, private label services, production, shipping and after-sales support.
About ENLUME
Are you a jewelry manufacturer or a trading company?
ENLUME is a B2B fashion jewelry manufacturer and sourcing supplier serving jewelry brands, boutiques, wholesalers, importers and purchasing teams. We support ready-stock purchasing, sample evaluation, small wholesale orders, OEM/ODM development and private label projects.
What types of jewelry do you offer?
Our main product categories include earrings, necklaces, bracelets, rings and other fashion jewelry. Available products, materials, finishes and customization options vary by design.
Which markets do you serve?
We mainly work with business customers in Europe, North America and other international markets. Shipping availability, delivery methods and import requirements depend on the destination.
Online Samples & Small Wholesale Orders
What is the minimum order quantity for online orders?
The minimum order quantity for online sample and small wholesale orders is 5 pieces for the entire cart, not 5 pieces per style.
Can I mix different styles and colors in one online order?
Yes. Different available styles and colors may be combined in the same online order. Each SKU can start from 1 piece, provided that the total quantity in the cart reaches at least 5 pieces.
Does the 5-piece minimum apply to OEM/ODM or private label projects?
No. The 5-piece online minimum applies only to ready-stock samples and small wholesale orders. OEM/ODM, private label, logo, packaging and other customized projects follow separate project-based MOQ requirements.
Can I order products for sample evaluation?
Yes. Ready-stock products may be purchased in small quantities for quality, design and market evaluation. A ready-stock sample order is different from a newly developed custom prototype.
Is all website inventory immediately available?
All online orders are subject to final warehouse availability confirmation. If an item is temporarily unavailable, we will contact you to confirm the estimated lead time, suitable alternatives or another solution before fulfillment.
Can I request a bulk price for ready-stock products?
Yes. For larger ready-stock or mixed-product orders, please contact us before payment to request a quotation. Pricing is reviewed according to the selected products, quantities, inventory availability and order combination.
Do all products receive the same wholesale discount?
No. We do not apply one fixed discount to every product. Bulk pricing is confirmed according to the specific products, quantities, stock status and order structure.
OEM/ODM & Private Label Services
Do you provide OEM and ODM jewelry services?
Yes. We support jewelry development from concept to production, including design review, material selection, finish and plating options, sample development, logo application, custom packaging and bulk manufacturing.
What information should I provide to start a custom project?
Please provide as much information as possible, such as reference images, drawings, dimensions, target materials, stones, plating color, logo position, packaging requirements, estimated quantity, target market and expected delivery schedule.
What is the MOQ for a new OEM/ODM jewelry design?
For a newly developed design or a project involving major product development, the standard MOQ generally starts from 200 pieces per style. The final MOQ depends on the design, materials, components, tooling and production process.
What is the MOQ for changing the material, stones, components or product structure?
Projects involving changes to the base material, stones, pearls, components, dimensions or product structure generally start from 200 pieces per style. Feasibility and final MOQ must be confirmed after technical review.
What is the MOQ for changing only the color or plating finish?
If the existing product structure remains unchanged and only the color or plating finish is modified, the MOQ generally starts from 120 pieces per style, subject to technical confirmation.
What is the MOQ for adding a logo or custom packaging?
Logo application and custom packaging projects generally start from 120 pieces per style. Logo method, position, size, packaging structure, printing process and final pricing must be confirmed separately.
Can different styles be combined to reach a customization MOQ?
No. Different styles cannot normally be combined to reach the MOQ for an OEM/ODM, logo, packaging, color or material customization project. Customization MOQ is calculated separately for each style.
Can different colors of the same style be combined within one MOQ?
Different colors of the same style may sometimes be divided within the confirmed MOQ, such as 60 pieces in gold and 60 pieces in silver for a 120-piece project. This is subject to production feasibility and written confirmation before sampling or production.
Can you add our brand logo to the jewelry?
Yes. Depending on the product structure and material, possible logo methods may include engraving, stamping, laser marking, logo tags or other suitable processes. The final method must be confirmed after product evaluation.
Can you provide custom jewelry packaging?
Yes. We can support selected custom packaging solutions such as jewelry cards, pouches, boxes, labels and other brand-related packaging. Packaging options, MOQ, artwork requirements and pricing are confirmed separately.
Sampling & Production
Is sample development required before bulk production?
Yes. Customized projects generally require sample development before bulk production. Bulk production will not begin until the customer has confirmed the sample, color, finish, logo position, packaging solution and other agreed specifications in writing.
Are sample development and tooling charges included in the product price?
Sample development, molds, tooling, special components, artwork setup and customized packaging may involve separate charges. Any applicable costs will be quoted before the project begins.
How long does sample development take?
Sample lead time depends on the product structure, materials, components, finish, tooling and current production schedule. An estimated timeline will be provided after the project details have been reviewed.
How long does bulk production take?
Bulk production time depends on the approved sample, order quantity, materials, customization requirements, packaging and production schedule. The estimated lead time will be confirmed after sample approval, final specification confirmation and receipt of the required payment.
Can production begin before the sample is approved?
No. Customized bulk production will not begin before written sample approval and confirmation of the final product specifications, colors, logo details and packaging requirements.
Materials, Finishes & Quality
What materials and finishes can you provide?
Available options depend on the product and project. Common possibilities may include copper, stainless steel, sterling silver, alloy, pearls, stones and different plating or surface finishes. Final specifications must be confirmed for each project.
Can you guarantee that every production batch will look exactly identical?
We manufacture according to the approved sample and confirmed specifications. Minor tolerances in color, dimensions, stone appearance, handmade details or plating may occur within reasonable production standards, especially when natural or handmade materials are used.
How do you control product quality?
Quality checks are carried out during production and before shipment according to the confirmed order requirements. Inspection details for OEM/ODM and private label projects may be discussed before production.
Can you provide testing reports or compliance documents?
Available documents depend on the material, product, destination market and testing requirements. Please inform us of any required standards or documents before ordering so that availability, testing arrangements, costs and lead time can be evaluated.
Payment & Order Confirmation
What payment methods do you accept?
Available payment methods depend on the order type. Online sample and small wholesale orders may use the payment methods displayed at checkout. Payment terms for bulk, OEM/ODM and private label projects will be confirmed in the quotation or proforma invoice.
When is a customized order considered confirmed?
A customized order is considered confirmed only after the specifications, quantity, price, sample requirements, payment terms, production timeline and other project details have been agreed in writing and the required payment has been received.
Can I change a customized order after confirmation?
Please contact us immediately if a change is required. Changes made after sample approval, material purchasing or production has started may affect feasibility, cost and delivery time, and may not always be possible.
Shipping, Duties & Delivery
How is shipping calculated for online orders?
For online orders with a total shipment weight of up to 5 kg, shipping may be calculated at checkout according to the destination and chargeable weight.
What should I do if my order weighs more than 5 kg?
Orders with a total shipment weight above 5 kg require a custom shipping quotation. Please contact us before checkout so that the shipping method, packing details, destination and freight cost can be confirmed.
How is shipping calculated for OEM/ODM or private label orders?
Shipping for customized and bulk orders is quoted separately after the final quantity, packaging, shipment weight, carton dimensions, destination and preferred shipping method have been confirmed.
Are import duties, taxes and customs charges included?
Unless otherwise agreed in writing, import duties, taxes, customs clearance fees and other destination charges are not included in the product or shipping price and are the responsibility of the buyer.
Will I receive tracking information?
Tracking or shipment information will be provided when available after the order has been dispatched. Tracking availability depends on the selected shipping method and carrier.
Returns, Claims & After-Sales Support
Can wholesale or customized products be returned because of a change of mind?
As a B2B supplier, we do not normally accept returns for change of mind, slow sales, incorrect customer selection or other non-quality-related reasons. Customized, logo and private label products are generally not returnable unless otherwise agreed in writing or required by applicable law.
What should I do if the products arrive damaged, defective or incorrect?
Please contact us within 7 calendar days after receiving the order. Provide the order number, company name, contact person, a clear description of the issue, and photos or videos showing the products, packaging and shipping condition.
How are approved claims handled?
After reviewing the evidence and confirmed order details, we will discuss an appropriate solution based on the nature and extent of the issue. Possible solutions are determined case by case and according to the applicable Returns & Claims Policy.
Starting a Project
How can I start working with ENLUME?
Please contact us by email, WhatsApp or the website contact form. Include your selected products or design references, estimated quantity, target materials, customization requirements, destination country and expected timeline so that our team can review the project efficiently.